Lead Expedia Local Expert online prototype lab testing and deliver complete report with findings and recommendations.
Collect emotional design feedback with collage to redesign Intergraph 911 Dispatch Software.
Results are based on both observation and likert scale ratings during usability lab testing.
Complete Holland America Cruise Line lab usability testing to improve navigation, readability, and increase cruise reservations. Deliver test plan, moderate sessions, and deliver and present findings report.
Lead numerous rounds of research with paper and online prototypes for Eddie Bauer and competitive (Nordstrom, Gap, JCrew) e-commerce flows.